ICT Customer Support Officer – ANZSCO 313112

ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level

Alternative Titles

ICT Help Desk Officer
ICT Help Desk Technician
Systems Support Officer

Specialisations

Network Support Technician
Operator Command Support Systems (Army)

Skills Assessment Requirement

Unless you are exempt in very limited circumstances, you are required to have a positive Skills Assessment to apply for the visas listed above.

Skills Assessment authority for ICT Customer Support Officer is Trades Recognition Australia (TRA). To have a positive skills assessment, you must meet the following criteria:

Must have successfully completed an AQF Qualification either a Certificate IV in Information Technology or formal training that is comparable
Must possess skills that are current to Australian industry standards demonstrated by 12 months full time employment or equivalent part-time in the occupation in the previous three years
If you have obtained a qualification internationally or an Australian qualification that was not through the Australian Recognition of Learning process, you are required to demonstrate 3 years full time or equivalent post-qualification experience
If you have obtained an Australian qualification issued through the Australian Recognition of Learning process, you are required to demonstrate 3 years full-time or equivalent post-qualification experience OR 6 years full-time or equivalent experience which can be either pre- or post-qualification

Potential Visa Pathways for ICT Customer Support Officer

ANZSCO	Occupation	Skills Assessment	189	190	485	491 (State)	491 (Family)	186 (Direct)	407 (Training)	494 (regional Sponsored)	482 (TSS Short Term)
313112	ICT Customer Support Officer	TRA	x	√	x	√	x	x	√	√	√

Group: 3131 ICT Support Technicians

Description

Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Tasks

Determining software and hardware requirements to provide solutions to problems
Responding to inquiries about software and hardware problems
Adapting existing programs to meet users’ requirements
Installing and downloading appropriate software
Ensuring efficient use of applications and equipment
Implementing computer networks
Designing and maintaining websites
Repairing and replacing peripheral equipment such as terminals, printers and modems
May work in a call centre

Skill Level

In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with the following qualifications:

Australia (ANZSCO Skill Level 2)
- AQF Associate Degree;
- AQF Advanced Diploma; or
- AQF Diploma
New Zealand (ANZSCO Skill Level 2)
- NZQF Diploma

Please note at least three years of relevant experience may be a substitute for the formal qualifications listed above. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Occupations in this Group

313111 Hardware Technician
313112 ICT Customer Support Officer
313113 Web Administrator
313199 ICT Support Technicians nec

Subclass 190 visa– Skilled Nominated Visa & Subclass 491 visa – Skilled Work Regional (Provisional) Visa

To apply for visa subclass 190 and visa subclass 491, you need to have a nomination from the state/territory government where you want to live and work. Each State and Territory have individual requirements that must be met in order to receive nomination. (See below)

While the 190 visa is a permanent visa, subclass 491 visa gives you right to live and work in regional Australia for 5 years with a pathway to permanent residency through the subclass 191 visa.

Another difference between the 190 and 491 visa is that you can only apply for visa subclass 491 if you are living and working in regional areas in Australia, while it is not a requirement if you are applying for the 190 visa.

In summary, to be eligible for 190 visa, you need to meet the following criteria:

Immigration Points

Must score at least 65 points, or higher points if the state or territory requires.

English

Must have at least Competent English, i.e., IELTS 6.0 or equivalent, or higher if the state or territory requires.

Age

Must be under 45 years of age.

be invited

Must lodge an EOI and be invited by the state or territory and then apply for the visa.

Skills assessment

Must have positive skills assessment. Each occupation has a specific assessing authority.

HEALTH AND CHARACTER

Must meet health and character requirements.

To check if the state/ territory government requirements for your occupation, refer to the following links

State/ Territory	Links to requirements
New South Wales	NSW Skilled Migration Nomination Requirement 2021-2022 (190 Visa) NSW Subclass 190 Skilled Occupation list Skilled occupation list for NSW 491 visa NSW Skilled Work Regional visa (subclass 491) requirements NSW 491 Regional Skilled Occupation list (Stream 1) NSW 491 Regional Skilled Occupation list (Stream 2 and 3)
Victoria	Victoria Skilled visa nomination program (190 and 491 visa)
South Australia	South Australia Skilled Migration Program (190 and 491 visa) South Australia’s Skilled occupation list
Western Australia	Western Australia 190 and 491 nomination requirements. Western Australian skilled migration occupation list (WASMOL)
Northern Territory	Northern Territory 190 Visa requirements NT Migration Occupation List
Australian Capital Territory (ACT)	ACT Canberra Small Business Owner Pathway ACT Skilled Migration Nomination Requirements (190 and 491 visa) Canberra Matrix Points Calculator
Tasmania	Tasmania 491 Visa Requirements Tasmanian Skilled Occupations List (TSOL) Tasmania Small Business Owner Stream – 491 visa Tasmania Skilled Migration Nomination Requirements Tasmania 190 Visa Requirements
Queensland	491 visa criteria for Queensland Queensland Skilled Occupation Lists Far North Queensland DAMA 491 Visa – Queensland Small Business Owners Pathway

407 Training Visa

The 407 visa a short stay visa for individuals to participate in occupational training or professional development in Australia. This visa is generally valid to stay in Australia for 2 years. Please note this visa is subject to condition 8102 which forbids work apart from the training that is specified in the visa application. You are also required to maintain health insurance whilst in Australia.

To be eligible for visa 407, you need to meet the following criteria:

GTE

You must prove that you genuinely stay in Australia for training and will depart when you complete the training.

English Level

Must have Functional English, i.e. IELTS overall 4.5 with no band less than 4, or equivalent.

Age

Must be over 18 years old.

Be Sponsored

You must be sponsored by an approved temporary activities sponsor – Can be an employer or a commonwealth agency

HEALTH INSURANCE

Must hold valid private health insurance.

Health and Character

Must meet health and character requirements.

Subclass 494 visa – Skilled Sponsored Regional (Provisional) visa

You can apply for subclass 494 if you have a regional employer who is willing to sponsor you. To be eligible for this visa, you must have at least 3 years of working experience in your nominated occupation and have a relevant skills assessment. With this visa, there is a requirement that you must work for the employer who is sponsoring you.

This visa provides pathway to permanent residency through the 191 visa.

Experience

At least 3 years full-time work experience in the nominated occupation.

English

Must have at least Competent English, i.e., IELTS 6.0 or equivalent.

Age

Must be under 45 years of age, unless exempt.

Be Sponsored

Must be sponsored by an Australian regional employer.

Skills assessment

Must have a positive skills assessment.

Location

Must live and work in regional areas in Australia.

482 SID visa – Skills in Demand visa (Specialist Skills Pathway)

The Subclass 482 SID visa (Specialist Skills Pathway) that requires a sponsorship from an Australian employer. The Specialist Skills stream allows to your live and work in Australia for up to 4 years each time you are granted this visa. You may apply for the Specialist Skills pathway SID 482 visa if you have an occupation on this list, and as long as the employer is willing to sponsor you. The SID 482 visa has a path to permanent residency through the 186 visa.