ICT Customer Support Officer – ANZSCO 313112
- ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
- Skill Level
- Alternative Titles
- ICT Help Desk Officer
- ICT Help Desk Technician
- Systems Support Officer
- Network Support Technician
- Operator Command Support Systems (Army)
Skills Assessment Requirement
Unless you are exempt in very limited circumstances, you are required to have a positive Skills Assessment to apply for the visas listed above.
Skills Assessment authority for ICT Customer Support Officer is Trades Recognition Australia (TRA). To have a positive skills assessment, you must meet the following criteria:
- Must have successfully completed an AQF Qualification either a Certificate IV in Information Technology or formal training that is comparable
- Must possess skills that are current to Australian industry standards demonstrated by 12 months full time employment or equivalent part-time in the occupation in the previous three years
- If you have obtained a qualification internationally or an Australian qualification that was not through the Australian Recognition of Learning process, you are required to demonstrate 3 years full time or equivalent post-qualification experience
- If you have obtained an Australian qualification issued through the Australian Recognition of Learning process, you are required to demonstrate 3 years full-time or equivalent post-qualification experience OR 6 years full-time or equivalent experience which can be either pre- or post-qualification
Potential Visa Pathways for ICT Customer Support Officer
|ANZSCO||Occupation||Skills Assessment||189||190||485||491 (State)||491 (Family)||186 (Direct)||407 (Training)||494 (regional Sponsored)||482 (TSS Short Term)|
|313112||ICT Customer Support Officer||TRA||x||√||x||√||x||x||√||√||√|
Group: 3131 ICT Support Technicians
- Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
- Determining software and hardware requirements to provide solutions to problems
- Responding to inquiries about software and hardware problems
- Adapting existing programs to meet users’ requirements
- Installing and downloading appropriate software
- Ensuring efficient use of applications and equipment
- Implementing computer networks
- Designing and maintaining websites
- Repairing and replacing peripheral equipment such as terminals, printers and modems
- May work in a call centre
- Skill Level
- In Australia and New Zealand:
Most occupations in this unit group have a level of skill commensurate with the following qualifications:
- Australia (ANZSCO Skill Level 2)
- AQF Associate Degree;
- AQF Advanced Diploma; or
- AQF Diploma
- New Zealand (ANZSCO Skill Level 2)
- NZQF Diploma
Please note at least three years of relevant experience may be a substitute for the formal qualifications listed above. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- Australia (ANZSCO Skill Level 2)
- Occupations in this Group
- 313111 Hardware Technician
- 313112 ICT Customer Support Officer
- 313113 Web Administrator
- 313199 ICT Support Technicians nec
Subclass 190 visa– Skilled Nominated Visa & Subclass 491 visa – Skilled Work Regional (Provisional) Visa
To apply for visa subclass 190 and visa subclass 491, you need to have a nomination from the state/territory government where you want to live and work. Each State and Territory have individual requirements that must be met in order to receive nomination. (See below)
Another difference between the 190 and 491 visa is that you can only apply for visa subclass 491 if you are living and working in regional areas in Australia, while it is not a requirement if you are applying for the 190 visa.
In summary, to be eligible for 190 visa, you need to meet the following criteria:
To check if the state/ territory government requirements for your occupation, refer to the following links
Links to requirements
|New South Wales||
|Australian Capital Territory (ACT)|
The 407 visa a short stay visa for individuals to participate in occupational training or professional development in Australia. This visa is generally valid to stay in Australia for 2 years. Please note this visa is subject to condition 8102 which forbids work apart from the training that is specified in the visa application. You are also required to maintain health insurance whilst in Australia.
To be eligible for visa 407, you need to meet the following criteria:
You can apply for subclass 494 if you have a regional employer who is willing to sponsor you. To be eligible for this visa, you must have at least 3 years of working experience in your nominated occupation and have a relevant skills assessment. With this visa, there is a requirement that you must work for the employer who is sponsoring you.
This visa provides pathway to permanent residency through the 191 visa.
The Subclass 482 visa is a Temporary Skill Shortage visa that requires a sponsorship from an Australian employer. The TSS short term stream visa allows to your live and work in Australia for up to 2 years each time you are granted this visa. You may apply for two 482 visas in the short stream onshore and subsequent ones offshore, as long as the employer is willing to sponsor you. The TSS 482 short term stream does not have a path to permanent residency throught the 186 visa.