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Our business is growing and we are always on the lookout for like-minded team members who enjoy making a positive difference in people’s lives and working in a fun and supportive work environment. With offices in Melbourne, Sydney, Canberra and Auckland, New Zealand, we have opportunities and offer flexible working arrangements to ensure a positive work-life balance.
The Main Duties/Responsibilities:
- To counsel and assist students to make best-informed decisions;
- To develop and enhance the counselling services;
- To follow up on student enquiry / application / acceptance;
- Providing customer service to existing customers (including: answering basic inquiries, requesting documents etc.) and prospective customers (e.g. helping them book in consultations)
- Preparing documents (e.g. document checklists, visa application forms, submission letters etc.)
- Client case management (e.g. managing case notes and timelines)
Benefits and perks
- Flexible work hours that work around your lifestyle and commitments
- Warm, supportive team with positive attitude
- Lots of 1:1 and group training with experienced migration agents to deepen your knowledge and to put it into practice
- Fast-growing company where there is a lot of room for career growth and advancement
Qualifications, skills and experience
- Previous education or migration related experience.
- Fluent English
- Australian PR or Citizen
- Hold a Qualified Education Agent Counsellor (QEAC) license
Essential Personal Traits:
- Positive attitude
- Professionalism
- Good people skills and enjoys working with other people
- Customer service experience
- High attention to detail and accuracy
- Ability to follow processes
- Adaptability to changing priorities and new way of doing things
