• Consultation Policy

    Consultation Policy

Consultation Policy

Please ensure you have read our Consultation Policy, the Migration Agent’s Code of Conduct and Consumer Guide before booking time.

To book a consultation please see here. Cancellations incur a $50 admin fee.

Please contact us on +61 (03) 9521 7577 if you have any questions on making a booking.

The purpose of the initial consultation
  • is for us to list and ask questions to learn the details about your immigration situation and carefully assess your eligibility and pathways. This assessment is provided based on information you provide.
  • to identify relevant immigration options or programs, and to assist you in making informed decisions about appropriate next steps, if any, to provide tailored advice and information on eligibility requirements, advocacy and procedures.
  • Advice on the visa pathways for your immigration goals and strategies to help you achieve a desired immigration outcome
  • Pros and Cons of each option as well as possible risks
  • An outline of the main stages in the application process
  • An indicative processing time and cost for each option
  • The consultation is not designed to go through your application forms or to check your documents.
  • We generally do not provide advice on lodged applications as it would likely require going through your documentation and forms. Please email [email protected] if you are in this situation and we will respond whether we can assist.
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We invite follow up questions that are within the scope of the matters discussed during the consultation. We do this to ensure maximum value to you. However, given the complex nature of Australian migration law, we are rarely able to answer all of your questions without the answers potentially generating more questions. This is where the scope of the follow up ends and we request you consider booking a subsequent consultation.

It will be best if you provide us with information on your background before your consultation. These are usually for individual skilled/employer sponsored visa cases:

  • Your CV and date of birth
  • Your most recent Australian visa approval letter (if applicable)
  • Partner’s CV and date of birth (if applicable)
  • Advise whether you or any other person included in your application has any health or character (criminal) issues
  • English test scores in each band (if applicable)
  • A short summary of your situation including your visa history in Australia (if applicable)

For Partner visa cases we usually ask for:

  • Details about your partner. For example:
    • Is your partner an Australian citizen or permanent resident?
    • Are you married?
    • How long have you lived together?
    • Has your partner ever sponsored or been sponsored for a visa to Australia?
    • Nature of your relationship
    • Advise whether you or any other person included in your application has any health or character (criminal) issues

Payment is made immediately upon booking a consultation through our website and via Square. In booking your initial consultation you agree to pay a non-refundable fee before the consultation.

With notice of 12 hours or more, you will be able to reschedule your consultation through our online booking system. With less than 12 hours notice, please call our office on 03 9521 7577 to reschedule your appointment to a suitable time.

Cancellations incur a $50 administration fee.

In the event that you are late to your appointment, we do not guarantee that you will receive the full duration of your consultation. If you miss your appointment we will not issue a refund but we will try our best to reschedule it for you.

Consultations are only an assessment of visa eligibility and do not constitute a guarantee of ongoing visa assistance or a successful application.

The applicant agrees and understands the consultation does not mean we are your authorised representatives in an immigration application. Although the initial consultation is a mandatory part of our process, you are under no obligation to retain us to prepare your application afterwards. – it is totally your choice.

By booking an appointment you indicate that you understood the Consumer Guide and agree to our Consultation Policy. You also acknowledge that should you decide to engage our services this will be subject to a separate agreement.

A migration agent has a duty under the Code of Conduct in relation to a client/appointment file and must take all reasonable steps to ensure that the client/appointment file is kept for a period of 7 years after the last action on the file for the relevant client. We therefore cannot delete your files from our systems upon your request however the information you share with us is confidential and your data is secure.

We will not disclose, or allow to be disclosed, to a third person any personal information relating to your matter (except as required by a law of the Commonwealth, a State or a Territory) without your written consent.

Data privacy and protection has always been our highest priority. See here on how we ensure your data is secure.

Extract of the Code stipulates (from 1 March 2022):

only the first consultation between a migration agent and a client or a potential client in relation to a particular immigration matter is an initial consultation; and

if a consultation consists of a series of sessions conducted on more than one day, sessions conducted on a day other than the first day are taken not to be part of an initial consultation.

In line with our Code, for subsequent consultation sessions (performed on more than one day) we must provide you with a Service Agreement and no follow ups in the nature of further substantive discussion can be provided unless a service agreement is signed.

Things to note

For the 482 SID/186 ENS/494/DAMA visa/ Labour Agreement / 407 visa you would need an employer willing to employ and sponsor/nominate you for a position. We do not assist in finding a job/employer in Australia. Here is a guide when looking for jobs in Australia:

https://visaenvoy.com/resources/how-to-find-a-job-australia/

Your occupation also needs to be on this list: https://visaenvoy.com/skilled-occupation-list/

When booking an appointment, you will see a “tell us more about your matter” box. Please copy and paste a shared folder with the documents and forms submitted so we can give you feedback and let you know the chances of a positive outcome next time you apply.

We generally do not assist with work rights applications unless you are an ongoing VisaEnvoy client.

Usually at the end of the consultation, the migration agent or lawyer that you speak to will give you a quote for the full service (representation). If you agree with that quote we will send you an agreement of services of fees . Upon signing the agreement and paying a deposit you become a VisaEnvoy client.

For example, the fees for a skilled visa matter (189 and 190, 491, 494) could look like this:

$4,450 – $6,450 (less $1000 to $1500 if you already have a skills assessment, the professional fees are also based on how many dependents you have, whether you are offshore or onshore and whether there are any health or character issues related to your case)- professional fees are paid in installments and into our Clients Account before we commence work on each stage.
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If you have received an invitation to apply for a SC190/189/491 our fee starts from $1900 + GST and an additional $500 for each dependent 
Please see here to get an idea on other fees. 

To assess your eligibility for a skills assessment and visa pathway, I recommend you book a consultation with us.  This will enable us to be able to review your profile and advise on eligibility.

You can book your appointment through this link (there is a $160 consultation fee which will go towards your agreement if you decide to use our full service).

https://visaenvoy.as.me/video (You will see all the times available in your local time)

Our professional fees for a skills assessment application as a stand-alone service is around $1500+GST for non-trade occupations and $3000+GST for trade occupations (+fees charged by the assessing body)- please note GST applies only if the applicant is in Australia.

When booking your appointment please provide the below (alternatively you can email them to [email protected]):

  • Your CV (detailed resume including your qualifications and work experience- full time, part time, casual) and date of birth
  • your current/most recent Australian visa (if applicable)
  • Partner’s CV and date of birth (if applicable)
  • Advise whether you or any other person included in your application has any health or character (criminal) issues

In the consultation, you will be advised on the following:

  • Advice on your skills assessment and how it can help you with a desired visa outcome
  • strategies to help you achieve the desired immigration outcome
  • An assessment of your eligibility for each option
  • Pros and Cons of each option as well as possible risks
  • An outline of the main stages in the application process
  • Indicative processing time and cost for each option

Permanent visa options after 45 are mainly limited to employer sponsored visas. Please see here:

https://visaenvoy.com/visa-options-after-you-turn-45/

&

https://visaenvoy.com/186-visa-exemptions/

Please note that for the TSS/494/DAMA/186 visa you would need an employer willing to employ and sponsor you for a position. . We do not assist in finding a job/employer in Australia. Here is a guide when looking for jobs in Australia:

https://visaenvoy.com/resources/how-to-find-a-job-australia/

Once you have a sponsor we can assist you and the employer with the visa process.

You can contact the Department of Home Affairs (DHA) Monday to Friday 9 am to 5 pm (AEDT). DHA receive a high volume of telephone enquiries each day. Monday is the peak day and wait times may be longer. The Department of Immigration’s phone service is closed on Australian National Public Holidays.

In Australia
Phone: 131 881

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Outside Australia
Phone: +61 2 6196 0196

For offices outside Australia check here.

https://visaenvoy.com/australian-immigration-contact/

To discuss your study options and student visa questions we recommend you book an appointment with us through the below link:

https://visaenvoy.as.me/student (you will see all the available times in your local time- both the applicant and anyone else relevant to the case can join the video call)

When booking your appointment please provide the below (alternatively you can email them to me):

  • Your CV and date of birth
  • Your most recent Australian visa approval letter (if applicable)
  • Partner’s CV and date of birth (if applicable)
  • Advise whether you or any other person included in your application has any health or character (criminal) issues
  • A short summary of your situation including:
    • Your visa history in Australia (if applicable)
    • Visa history in other countries
  • Have you been refused a visa before (any country)? Please elaborate.
  • Do you have access to sufficient funds to cover tuition and living costs for your proposed course in Australia? please explain
  • What would you like to study in Australia? Do you already have an admission to an Australian educational institution?

To get an idea about Student Visa fees and VisaEnvoy professional fees please see here.

A kind reminder regarding your consultation: in a student visa consultation which is for 30 minutes we go through your student visa related questions / course options with our education consultant.

If you would like a more comprehensive consultation which includes assessing you for other temporary and permanent visa options (Skilled visas, Employer Sponsored, and pathways to PR) as well, we recommend our standard 45-minute consultation which is $160 and you speak to a migration agent or lawyer in our team.

The Business Innovation and Investment visa program (BIIP) has ceased, with refunds of the visa application charge provided from September 2024 for those who wish to withdraw their BIIP application.

Considering the current points required for Skilled visas, generally, it may be difficult obtaining direct permanent residency through a Skilled visa however if you have an employer willing to employ and sponsor you in Australia it may be possible to obtain a work visa and to apply for a permanent visa if you meet certain criteria.

You may also be eligible for the 491 visa (state-sponsored regional visa), however most states require some sort of link to the state such as study or job offer from their state (please see 190 state requirements here and 491 here) or have an eligible family willing to sponsor you.

Please note we do not assist in finding a job/employer in Australia. Please see a guide here:

https://visaenvoy.com/resources/how-to-find-a-job-australia/

For applicants who have an employer willing to sponsor them, or considering coming to Australia to study, we recommend taking advantage of our assessment service. Essentially, this provides you with a comprehensive evaluation of all potential avenues for immigration, and strategic planning, as well as pinpointing the options that are best suited to your needs.

Our consultations are AU$160 and include a 45 minute assessment. The fee will go towards your agreement if you decide to use our full services.

Australian immigration law is complex and conducting an appropriate initial assessment takes time. You can book your appointment through this link (both you and your partner can be on the video call even if you are not in the same location):

https://visaenvoy.as.me/video (you will see all times available in your local time- The AU$160 consultation fee (paid online) will go towards your agreement if you decide to use our full services.)

When booking your appointment please provide the below (alternatively you can email them to me):

  • Details about your relationship. For example:
    • Are you married or have you registered your relationship? If so, since when?
    • How long have you lived together?
    • Have you ever sponsored or been sponsored for a visa to Australia?
  • Advise whether you or any other person included in your application has any health or character (criminal) issues (including you and your partner)
  • A short summary of your situation including:
    • Your partner’s visa history in Australia and a copy of their latest visa (if applicable)

To get an idea about partner visa fees (Government fees and VisaEnvoy’s professional fees) please see here:

https://visaenvoy.com/partner-visa-fees/

Australian immigration law is complex and conducting an appropriate initial assessment takes time and therefore we charge a minimal fee of AU$160. The consultation fee will be deducted if you decide to use our full services. You can book your appointment through this link:

https://visaenvoy.as.me/video (you will see all times available in your local time and you can have other people related to your matter on the video call even if you are in different locations)

When booking your appointment please provide the below information for your parents (alternatively you can email them to [email protected]):

  • Details about your family composition:
    • How old are your parents, mother, and father?
    • Do they have any dependent children?
    • How many children do your parents have in total, from current and previous relationships?  (you must meet the BOFT)
    • Please list the physical location of all your parent’s children.
    • Of the children who are physically present in Australia how many are Australian permanent residents or citizens?
  • Advise whether you or any other person included in your application has any health or character (criminal) issues.
  • A short summary of their situation including:
    • A copy of previous visa grants to Australia (if applicable)
    • Anything else relevant

To get an idea on the fees involved with parent visas please see here and for processing times here.

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