Our IT Infrastructure

Our Email Provider and Working Apps

Google Email and Cloud Infrastructure 

We use Google Workspace as our cloud infrastructure and email provider which meets stringent privacy and security standards based on industry best practices.

It is safe to email us directly however if you would like to make it even more secure you can:

  1. Password protect your pdf passports/documents and email them to us, or;
  2. Upload your documents directly to the MM client portal. Migration Manager (MM) portal is a secure and safe way to provide documents. It is the trusted CRM used by leading migration firms and it uses AES-256 standard, which is the same encryption standard used by banks to secure customer data. Migration Manager (MM) has a ISO27001 certification.

Microsoft 365 Apps

With our subscription we get the latest features and capabilities with fully installed and always up-to-date versions of Outlook, Word, Excel, PowerPoint for Windows or Mac, OneNote, and Access and Publisher.

Our CRM System

Migration Manager is built in Australia for Australian Immigration Law. Migration Manager is the market-leading case management tool built for the Australian migration profession. Designed for all business types and sizes, Migration Manager brings a unique combination of compliance, organisation and unrivalled efficiency to our practice. Features include:


Send/receive documents, data and messages through a secure and professionally presented portal while communicating the progress of applications with our clients.

Questionnaires can be completed from anywhere using any device. Once verified, all critical information is imported directly into a matter creating a single point of truth.

Data is then available for immediate export into forms, online lodgements and letters ensuring data consistency and integrity across the entire application. Thanks to the power of automation, Migration Manager boosts accuracy and saves you time. The client portal allows easy and secure document exchange between you and VisaEnvoy reducing the need for email. Main features include:

  • secure document exchange
  • encrypted portal messaging between you and us through the portal
  • keeping you in the loop and updated throughout the application process
  • Use the client portal to avoid the risks associated with sending and receiving sensitive information via email.
  • The client portal provides a secure encrypted channel for greater security and an all-round better communication experience

ISO27001 Certified

Migration Manager has been independently audited and awarded ISO27001 certification, an international standard for information security management. Many software providers make claims about their security, but few can substantiate those claims with certification to a recognised international standard. Data privacy and protection has always been our highest priority, but this certification demonstrates our ongoing commitment to it.

Migration Manager is a proud member of AusCERT which provides access to threat security intelligence services and 24/7 incident management and support. This adds yet another layer of security to Migration Manager and your precious data.

Our Scheduling System

Acuity scheduling is our scheduling system: Acuity takes the security and privacy of your information seriously, and they don’t market to our customers or share your information with others. That’s the abridged version; you can read more about it in their privacy policy.