1. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

If you do not agree with these Terms, you must not use this website.

2. Scope of Website

This website is operated by VisaEnvoy and includes https://visaenvoy.com and all associated domains and subdomains operated by us (including any used for consultations, forms, bookings, or client portals).

These Terms apply to your use of all such websites and services.

3. No Immigration Advice

The content on this website is provided for general informational purposes only and does not constitute immigration advice, legal advice, or professional advice.

You must not rely on any information on this website as a substitute for professional advice tailored to your individual circumstances.

Immigration outcomes depend on individual factors and applicable laws, which may change over time.

4. No Client Relationship

Your use of this website, including submitting forms, sending enquiries, or booking consultations, does not create a migration agent–client relationship.

A formal client relationship is only established once a written service agreement is entered into in accordance with applicable laws and the Migration Agents Code of Conduct.

5. Consultations and Services

Consultations booked through this website are subject to separate terms, including our consultation and refund policies.

We do not guarantee any particular immigration outcome, including visa approval, as decisions are made solely by the relevant government authorities.

6. Accuracy of Information

While we strive to ensure that information on this website is accurate and up to date, we make no warranties or representations regarding:

• the accuracy, completeness, or reliability of the content;
• the suitability of the information for your circumstances; or
• whether the information reflects the most current legal or policy position.

We may update or change content at any time without notice.

7. Limitation of Liability

To the maximum extent permitted by law, VisaEnvoy disclaims all liability for any loss or damage (including direct, indirect, incidental, or consequential loss) arising from:

• your use of, or reliance on, this website or its content;
• any errors or omissions in the content;
• any interruption or unavailability of the website; or
• any decisions made based on information obtained from this website.

Nothing in these Terms excludes any rights that cannot be excluded under applicable law.

8. Third-Party Services and Links

This website may contain links to third-party websites or use third-party platforms (including for bookings, forms, or document submission).

We are not responsible for the content, privacy practices, or terms of those third-party services.

Your use of third-party services is subject to their own terms and conditions.

9. Privacy and Data Collection

Your use of this website is also governed by our Privacy Policy.

By using this website or submitting information through it, you consent to the collection and handling of your personal information in accordance with our Privacy Policy.

As a registered migration agent business, VisaEnvoy is required to comply with the Migration Agents Code of Conduct, including obligations to retain certain client records for regulatory and compliance purposes.

10. Cookies

This website uses cookies and similar technologies to improve user experience and analyse website traffic.

By using this website, you consent to the use of cookies in accordance with our Privacy Policy.

11. Intellectual Property

All content on this website, including text, graphics, logos, and materials, is owned by or licensed to VisaEnvoy and is protected by intellectual property laws.

You must not reproduce, distribute, or use any content without our prior written consent, except for personal, non-commercial use.

12. Prohibited Use

You must not use this website:

• in any way that is unlawful or fraudulent;
• to transmit harmful or malicious content;
• to attempt unauthorised access to our systems; or
• in a way that may damage or interfere with the website’s operation.

13. Changes to Terms

We may update these Terms from time to time. The latest version will be published on this website.

Your continued use of the website constitutes acceptance of any updated Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Address: 513/566 St Kilda Road, Melbourne, 3004 VIC
• Email: [email protected]
• Tel: +61 (03) 9521 7577