You can contact the Department of Home Affairs (DHA) Monday to Friday 9 am to 5 pm local time. DHA receive a high volume of telephone enquiries each day. Monday is the peak day and wait times may be longer. The Department of Immigration’s phone service is closed on Australian National Public Holidays.
In Australia
Phone: 131 881
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Outside Australia
Phone: +61 2 6196 0196
For offices outside Australia check here.
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